‌Effective Date: October 31, 2026‌

This Shipping Policy is officially issued and enforced by TITANES DE NEGOCIOS EXITOSOS, S.A. DE C.V., the operator of the e-commerce website www.titanesexitosos.com. We are a small team dedicated to curating practical, well-made daily home goods ranging from heavy-duty wall hooks, functional food sealing clips, multi-size laundry bags to moisture-resistant bathroom shelves, with no unnecessary fancy designs to keep our pricing gentle and accessible for all shoppers. This policy outlines all clear, transparent rules related to order processing, shipping methods, delivery timelines, shipping fees, order tracking, and delivery-related guarantees for every purchase made on our platform. By completing a checkout and placing an order on our website, you fully acknowledge that you have read, understood, and agreed to all the terms specified in this Shipping Policy.

1. Order Processing Timeline

Once you successfully submit your order and your payment is fully verified and confirmed on our system, our warehouse team will start processing your order within 1 to 2 business days. Order processing covers full stock check of your selected daily essentials, strict quality inspection for the goods you purchased, secure protective packaging to avoid transit damage, and formal handover to our partnered authorized courier service provider. Please note that order processing does not include public holidays and weekends, so orders placed on Friday, weekends or official public holidays will be scheduled for processing starting from the next upcoming business day.

We will send you an automated order confirmation email to your registered email address immediately after your payment is verified, to confirm all details of your purchase, including the exact product model, color, quantity, and your pre-provided shipping address. Our support team will reach out to you proactively within 24 hours if there is any unexpected stock shortage for the items you ordered, to offer you a reasonable alternative product recommendation or arrange a full refund for the out-of-stock SKU, with no extra charge applied to you.

2. Shipping Methods and Estimated Delivery Time

We offer two standard shipping options for customers across all covered delivery regions, to match different delivery speed demands while keeping costs reasonable:

• ‌Standard Ground Shipping‌: This is our default low-cost shipping option for most orders. For addresses within Mexico, the estimated delivery timeline ranges from 3 to 7 business days after the order is dispatched from our warehouse. For international shipments to United States, Canada and other eligible North American regions, the estimated delivery time ranges from 7 to 14 business days after dispatch.
• ‌Express Expedited Shipping‌: If you need your daily home goods such as bathroom storage shelves, laundry bags or food sealing clips delivered faster, you can select the expedited shipping option during the checkout process. For domestic addresses in Mexico, express shipping will deliver your parcel within 1 to 3 business days after dispatch. For international eligible regions, the expedited delivery timeline is 3 to 5 business days after the parcel leaves our warehouse.

Please note that all estimated delivery timelines are reference values calculated under normal logistics operation conditions. The actual delivery time may be slightly affected by uncontrollable factors including extreme weather events, local public health emergencies, unexpected customs inspection delays for international parcels, or temporary courier service peak seasons, and these extended delays are not within our operational control.

3. Shipping Fee Rules

We design our shipping fee structure to be fair and transparent for all customers, with no hidden extra charges:

• All domestic orders within Mexico that reach a total purchase value of €35 or above qualify for completely free standard ground shipping. For domestic orders below the €35 threshold, a flat standard shipping fee of €4.99 will be applied automatically during checkout.
• For international orders sent to United States, Canada and other eligible North American regions, all orders over €60 are eligible for free standard international shipping. A flat standard international shipping fee of €9.99 will be charged for international orders that do not meet the free shipping minimum.
• The expedited express shipping option has a fixed additional fee of €7.99 for domestic Mexican addresses, and an extra €19.99 fee for eligible international regions, which will be clearly displayed to you before you confirm your payment at checkout.
• Any applicable customs duties, import taxes or clearance fees for international parcels are the sole responsibility of the recipient, and these charges are not included in the product price or listed shipping fees on our website. We highly recommend you check the local import policy of your country before placing an international order to avoid unexpected extra costs.

4. Order Tracking and Delivery Notifications

As soon as your order is dispatched and handed over to our partnered courier, we will send you a formal shipping confirmation email to your registered contact email address, which includes your unique parcel tracking number, the official link of the courier tracking page, and clear instructions on how you can monitor the real-time status of your parcel. You can also enter your order number on the “Order Tracking” section of our www.titanesexitosos.com website at any time to check the latest delivery update.

We strongly suggest you carefully check your shipping address before finalizing your payment, to avoid parcels being mis-delivered due to incorrect address information. If you need to modify your shipping address after you place the order, please contact our customer service team immediately before the order is dispatched, so we can update the address for you free of charge. If the order has already been shipped out before we receive your address modification request, we cannot guarantee that the address adjustment can be completed successfully, and you may need to bear the extra redirect fee charged by the courier service provider.

5. Damaged or Lost Parcels

All our parcels are fully insured for the full value of your order during the entire transit process. If you receive a visibly damaged outer package, or find that the product inside is damaged during transit when you open the parcel, please take clear photos of the damaged package and broken items, and contact our support team within 7 calendar days after you sign for the parcel. We will arrange a free replacement shipment or process the corresponding eligible return for you per our refund and return policy at no extra cost.

If your parcel shows a confirmed lost status in the courier system with no possible recovery, we will conduct full verification with the logistics provider first. After the lost parcel is officially confirmed by the courier, we will offer you two optional solutions: arrange a full free re-shipment of all the products in your original order, or process a 100% refund for the full amount of your order, to ensure you will not suffer any loss from the unexpected delivery issue.

6. Contact Information

If you have any questions, concerns, or inquiries related to shipping schedules, parcel status, or delivery rules, you can reach our dedicated customer support team through the following official contact methods at any time:

• ‌Company Name‌: TITANES DE NEGOCIOS EXITOSOS, S.A. DE C.V.
• ‌Official Website‌: www.titanesexitosos.com
• ‌Contact Email‌: [email protected]
• ‌Physical Address‌: Av. Bosque de Jade, Mz. 24, Lt. 1, Ap. 302, Mod. 1-A, Col. Bosque Esmeralda, Atizapán de Zaragoza, C.P. 52930
• ‌Contact Phone Number‌: +52 800 004 6633

Our support team will respond to all your shipping related inquiries within 2 business days, and we will try our best to help you resolve any delivery related issues smoothly.