‌Effective Date: October 31, 2026‌

This Refund and Returns Policy is published and enforced by TITANES DE NEGOCIOS EXITOSOS, S.A. DE C.V. (referred to as “we”, “us”, or “our”), the operator of the e-commerce website www.titanesexitosos.com that offers a curated selection of practical daily home supplies including adhesive wall hooks, food sealing clips, laundry storage bags, and moisture-resistant bathroom shelves. All terms outlined in this policy apply to every order you place on our platform, and by completing a purchase on our website, you fully acknowledge that you have read, understood, and agreed to all the rules and conditions set out below. Please note that we strictly do not support pure “refund only” requests under any circumstances that do not involve confirmed severe product defects or irreversible delivery failures. All eligible refund applications must be accompanied by a valid product return process in accordance with the requirements specified in this policy.

1. Eligibility for Returns

To qualify for a return, your request must be submitted within 30 calendar days from the date you receive the ordered item. All products being returned must remain in their original unused, unwashed, and undamaged condition, with all original packaging, tags, accessories, and complimentary items that came with the order intact. Items that do not meet these criteria, including products that show signs of obvious use, have been installed on walls or other surfaces, have had their original packaging torn or discarded, or are special custom-made personalized products, will not be accepted for returns.

We specifically do not accept return applications for clearance sale items, intimate lingerie laundry bags, and disposable food contact sealing clips, unless the products are confirmed to have original manufacturing defects that exist before delivery. For products that are confirmed to have original manufacturing defects, serious damage upon delivery, or do not match the product description listed on our website, you are still required to complete the full product return process, and we will not approve any application that asks for a full refund while you keep the products yourself.

2. Strict No “Refund Only” Rule

We explicitly emphasize that we never approve any “refund only” requests that do not require customers to send back the ordered products, under almost all normal circumstances. We set this rule to maintain fair and equal trading rights for all our customers, avoid unreasonable operational losses that would force us to raise the retail price of our affordable daily essentials, and ensure every shopper can continue to enjoy our gentle, low pricing for well-made home goods.

Even if you encounter issues with your order, such as receiving the wrong item, a product with a manufacturing defect, or a parcel arriving damaged, we will not issue a full or partial refund before you send the product back to our designated return address and we complete a full inspection of the returned goods. The only extremely rare exception to this rule is when the logistics provider confirms in written documentation that your parcel has been completely lost during transit, and we are unable to arrange any re-delivery or re-shipment for you after multiple verification steps. Under this single specific scenario, we may process a refund for you without requiring you to return the product, because you never received the goods at all.

3. Return Process Steps

To submit an eligible return request, please follow these clear steps:

1. Contact our customer service team first via the official email [email protected], provide your order number, the specific product you want to return, and attach clear photos or videos that show the condition of the product and its original packaging. Our support team will review your request within 2 working days and send you a formal, pre-approved return authorization notice, along with our designated return shipping address.
2. After you receive the authorization notice, securely pack the product to be returned using appropriate protective materials, make sure no parts of the item will be damaged during transit, and send it back to the address we provide. You will need to bear the full cost of the return shipping fee yourself, unless the return is caused by our operational error, such as us shipping the wrong product or the product having a confirmed original manufacturing defect.
3. We strongly suggest you use a trackable shipping courier to send the returned parcel, and keep the corresponding shipping tracking number properly. You will be responsible for any lost returned packages that we never receive at our designated address.
4. Once we receive your returned parcel, our quality check team will conduct a full inspection of the product within 3 working days. If we confirm the returned item meets all our return eligibility requirements, we will proceed with the corresponding refund process after the inspection passes. We will never issue any refund before we successfully receive and verify your returned product.

4. Refund Rules and Timeline

After we confirm that your returned product meets all policy requirements, the full refund amount (excluding the original initial shipping fee you paid for the order, unless the return is caused by our operational error) will be sent back to your original payment account. Depending on the processing rules of your payment card issuer or the corresponding payment platform, it may take 7 to 14 business days for the refund amount to fully reflect in your account. We are not responsible for any delay caused by the payment service provider’s internal processing schedule.

If you choose, you may also opt for an equivalent store credit of 105% of the product’s original purchase price instead of a monetary refund, which you can use for any future purchases on our website for our range of daily home goods including bathroom shelves, laundry bags, wall hooks and food sealing clips.

5. Contact Information

If you have any questions about this Refund and Returns Policy, or need to submit a return related inquiry, you can reach our customer support team at any time via the following official contact methods:

• Company Name: TITANES DE NEGOCIOS EXITOSOS, S.A. DE C.V.
• Official Website: www.titanesexitosos.com
• Contact Email: [email protected]
• Physical Address: Av. Bosque de Jade, Mz. 24, Lt. 1, Ap. 302, Mod. 1-A, Col. Bosque Esmeralda, Atizapán de Zaragoza, C.P. 52930
• Contact Phone Number: +52 800 004 6633

Our team will respond to all your related inquiries within 2 working days, and we are always happy to assist you to resolve any issues you encounter with your shopping experience on our platform.