‌Effective Date: October 31, 2026‌

Welcome to www.titanesexitosos.com (the “Website”), operated by TITANES DE NEGOCIOS EXITOSOS, S.A. DE C.V. (referred to as “we”, “us”, or “our” throughout this policy). We are a small team dedicated to curating practical, well-made daily home and lifestyle goods to make your everyday routines easier and cozier, and we place the highest priority on protecting your personal information and respecting your privacy rights. This Privacy Policy is designed to clearly explain how we collect, use, store, share, and protect your personal information when you access, browse, and use our Website and all related e-commerce services (collectively, the “Services”), as well as outline the rights and controls you hold over your personal data.

By visiting our Website, creating an account, placing an order, or using any of our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our Services immediately.

1. Information We Collect From You

We only collect personal information that is necessary to deliver, optimize, and secure our Services, in compliance with all applicable global data protection regulations, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Mexican Federal Law for the Protection of Personal Data Held by Private Parties. We gather information in the following scenarios:

1.1 Information You Voluntarily Provide

This refers to all data you actively share with us when interacting with our Website:

• ‌Account Registration and Profile Data‌: When you create an account on our Website, you may provide your email address, create a secure password, and optionally add details such as a display name, profile avatar, gender, and birthday to personalize your shopping experience. This information helps us verify your identity, maintain the security of your account, and assist you with password recovery or account-related support requests.
• ‌Transaction and Delivery Data‌: To process and fulfill your orders for our range of home goods, including adhesive wall hooks, bathroom shelf organizers, laundry bags, food sealing clips, and other daily essentials, we require you to provide your full name, accurate contact phone number, complete shipping address, and payment-related details. We do not store full credit card or payment card information on our systems; all sensitive payment data is processed directly through licensed, PCI-compliant payment service providers.
• ‌Communication and Support Data‌: When you reach out to our customer service team, submit feedback, participate in surveys, leave product reviews, or contact us through our “Contact” page, we may collect your contact information, the content of your messages, and any additional details you choose to share to resolve your inquiries, address order issues, or improve our product offerings and support quality.
• ‌Marketing Preference Data‌: If you opt in to receive our promotional emails, new arrival alerts, or exclusive discount notifications, we will store your email address and your stated preferences for marketing communications to ensure we only send you content you have explicitly agreed to receive.

1.2 Information We Collect Automatically

When you browse our Website, our servers and authorized third-party service providers automatically collect non-sensitive and usage-related data to help us maintain service stability, optimize your browsing experience, and prevent fraudulent activity:

• ‌Device and Technical Information‌: This includes details such as your device model, operating system version, browser type and version, unique device identifiers, IP address, network service provider information, and language settings. This data helps us ensure our Website is compatible with all common devices and browsers, troubleshoot technical errors, and identify unauthorized access attempts.
• ‌Usage and Interaction Data‌: We automatically log your browsing behavior on our Website, including pages visited, product views, search queries, click-through patterns, time spent on each page, navigation paths, and cart addition activities. This aggregated data allows us to understand how customers explore our catalog of daily supplies, adjust our product categorization for better usability, and highlight items that match popular customer needs.
• ‌Transaction and Security Logs‌: We maintain complete records of order numbers, purchase timestamps, order value, product selections, payment status, and order fulfillment progress to manage order tracking, resolve potential transaction disputes, conduct required compliance audits, and prevent unauthorized or fraudulent order submissions.

1.3 Information From Legitimate Third-Party Sources

In limited circumstances, we may receive your information from trusted third parties, but only when permitted by applicable law:

• If you choose to log in to our Website using a third-party social media account, we will only access the public profile information you have authorized the third party to share with us, such as your display name and profile avatar, to simplify your account creation process.
• We may receive limited transaction validation information from our partnered payment service providers and logistics providers, solely for the purpose of confirming payment completion and ensuring accurate, timely delivery of your purchased goods.

2. How We Use Your Personal Information

We only process your personal information for transparent, explicitly stated purposes that are directly related to delivering our Services, and we never repurpose your data for uses that are incompatible with the purposes outlined in this policy without obtaining your separate explicit consent. The core ways we use your information include:

• ‌Fulfill Core E-Commerce Services‌: We use your personal details to process your orders, arrange product shipping, send you order confirmation and tracking updates, manage returns and refund requests, and deliver after-sales support for all items purchased on our Website, from heavy-duty over-the-door hooks to moisture-proof bathroom storage shelves.
• ‌Maintain Account Security and Prevent Risks‌: Your account information, device data, and usage patterns are used to verify account ownership, detect and prevent unauthorized logins, fraudulent payment attempts, scam orders, and other malicious activities that could harm you or the security of our platform.
• ‌Customize and Improve Your Shopping Experience‌: Based on your browsing and purchase history, we may provide personalized product recommendations for daily essentials that align with your demonstrated interests, helping you discover practical items that make your daily routines easier. You can disable all personalized recommendation features at any time through the settings panel in your user account. We also conduct de-identified, aggregated statistical analysis of user behavior to optimize our Website performance, adjust our product selection, and refine our service workflows.
• ‌Communicate Important Service Notices‌: We may use your contact information to send you critical administrative updates, such as changes to our terms of service, adjustments to this Privacy Policy, notifications of planned Website maintenance, or alerts about product safety recalls if required. These service-related messages will not be sent to you unsolicited for non-essential purposes without your consent.
• ‌Comply With Legal Obligations‌: We may access, retain, and disclose your personal information if we determine it is necessary to comply with applicable laws, regulations, valid judicial orders, or lawful requests from public authorities, to protect our legal rights, property, or the safety of our staff, users, or the general public.

3. Data Sharing and Disclosure of Your Personal Information

We never sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes without your explicit written consent. We may only share your data under the following limited, strictly controlled circumstances:

• ‌Trusted Service Providers‌: We share necessary information with vetted third-party partners who perform essential functions on our behalf, including PCI-compliant payment processors, professional logistics and delivery companies, cloud hosting service providers that maintain our Website infrastructure, email communication service platforms, and fraud prevention tool providers. All these third parties are bound by strict data protection agreements that require them to only process your information in accordance with our instructions, comply with applicable privacy laws, and maintain the security of your data.
• ‌Business Transfer Scenarios‌: In the event of a merger, acquisition, asset sale, or other business restructuring process, your personal information may be transferred as part of our business assets. We will provide explicit advance notice via a prominent notification on our Website before any such transfer occurs, to inform you of any changes to the data controller identity and privacy practices.
• ‌Legal Required Disclosures‌: We may disclose your personal information if we have a good faith belief that disclosure is reasonably necessary to comply with a binding legal process, government request, court order, or to enforce our website terms of service, protect our rights, prevent harm to our users, our team, or the public.

4. Data Storage and Security Protection

All personal information we collect from you is stored on secure, compliant cloud servers located in data centers that meet strict international data security standards. We implement comprehensive multi-layer technical and administrative protection measures to safeguard your personal data against unauthorized access, disclosure, alteration, destruction, or accidental loss:

• All sensitive personal information including payment details and contact information is encrypted using industry-standard Transport Layer Security (TLS) technology during data transmission, and encrypted at rest using advanced AES-256 encryption protocols on our storage systems.
• We enforce strict role-based access controls: only a very limited number of authorized staff who need to access your data to perform their job duties (such as customer support representatives handling your order inquiries) are granted permission to access your personal information, and all access activities are fully logged and audited on a regular schedule.
• Our technical team conducts periodic security vulnerability scans, system updates, and penetration testing to promptly identify and patch potential security loopholes, and we maintain formal incident response protocols to rapidly contain, investigate, and notify affected users in the unlikely event of a personal data breach, in full compliance with applicable legal notification timelines.
• We will retain your personal information only for as long as it is necessary to fulfill the purposes for which the data was collected, including completing your orders, resolving any pending disputes, enforcing our user agreements, and meeting mandatory legal retention requirements under relevant tax, commercial, and consumer protection laws. After the applicable retention period ends, we will securely delete or fully anonymize your personal information in a manner that prevents re-identification of any individual.

5. Your Rights and Controls Over Your Personal Information

Depending on your country or region of residence, you may hold the following legal rights related to your personal data. You can submit a request to exercise any of these rights at any time by contacting us using the contact details provided at the end of this policy:

• ‌Right of Access‌: You have the right to request a complete copy of all personal information we hold about you, including details of how we have processed and shared your data.
• ‌Right to Correction‌: If you find that the personal information we maintain about you is inaccurate, incomplete, or outdated, you may submit a request for us to update and correct the data free of charge.
• ‌Right to Erasure (Right to be Forgotten)‌: You may request that we permanently delete all of your personal information stored on our systems, subject to limited exceptions where we are required by law to retain certain data for legal compliance, tax reporting, or ongoing dispute resolution purposes.
• ‌Right to Restriction of Processing‌: You have the right to request that we temporarily suspend the processing of your personal information in specific scenarios, such as when you contest the accuracy of your data, or when you object to our legitimate interest-based processing activities.
• ‌Right to Data Portability‌: You may request to receive the personal data you have provided to us in a structured, machine-readable, commonly used format, or request us to transmit this data directly to another data controller where technically feasible.
• ‌Right to Object‌: You can object at any time to our processing of your personal information for direct marketing purposes, or processing that we justify based on legitimate public interests or our legitimate business interests.
• ‌Right to Withdraw Consent‌: For any processing activities that rely on your prior explicit consent, you are fully entitled to withdraw your consent at any time, without affecting the lawfulness of processing that was carried out before your withdrawal.

We will respond to all valid user rights requests within a maximum of 15 business days. We may only request additional information to verify your identity to ensure the request is submitted by the legitimate data subject, and we will never charge you any fee for exercising your rights unless the request is manifestly repetitive, excessive, or unreasonably burdensome.

6. Children’s Privacy

Our Website and Services are designed and intended exclusively for use by adults aged 18 years or older. We do not knowingly collect any personal information from children under the age of 18. If you are a parent or legal guardian and become aware that your child has provided us with personal information without your prior consent, please contact us immediately using the contact methods listed below. We will promptly take all necessary measures to permanently delete that information from our systems.

7. Third-Party Links

Our Website may contain hyperlinks to external third-party websites, such as links to our partnered payment service providers, or social media platform links. Please note that these external sites operate independently from our platform, and they have their own separate privacy policies and terms of use that are completely outside of our control. We do not assume any responsibility or liability for the data practices, content, or security of these third-party websites. We strongly encourage you to review the full privacy policy of every external site you visit before providing any personal information to them.

8. Updates to This Privacy Policy

We may periodically revise and update this Privacy Policy to reflect changes in our service operations, new regulatory requirements, or feedback from our users. When we make material changes to this policy, we will post the updated version on this page, revise the “Effective Date” at the top of the document, and place a prominent notification on the homepage of our Website to alert you of the upcoming changes 30 days before the new policy takes effect. Your continued use of our Services after the effective date of the revised policy will constitute your acknowledgment and acceptance of the updated terms.

9. How to Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, our personal data processing practices, or wish to exercise any of your data rights, you can reach out to our data protection team through any of the following contact methods:

• ‌Company Name‌: TITANES DE NEGOCIOS EXITOSOS, S.A. DE C.V.
• ‌Website‌: www.titanesexitosos.com
• ‌Contact Email‌: [email protected]
• ‌Physical Address‌: Av. Bosque de Jade, Mz. 24, Lt. 1, Ap. 302, Mod. 1-A, Col. Bosque Esmeralda, Atizapán de Zaragoza, C.P. 52930
• ‌Contact Phone Number‌: +52 800 004 6633

We will review and respond to all your privacy-related inquiries as soon as possible, within a maximum of 30 calendar days from the date we receive your message. If you are not satisfied with our response, you also have the right to submit a complaint to your local data protection supervisory authority.